Returns

Checkout Software.com Money-Back Guarantee

We are confident that our software will work for you. We back all of our products with a money-back guarantee. If you are not completely satisfied with your purchase, we will gladly refund you the purchase price* within 14 days of purchase.

Before You Return Your Software...
Please email our customer service department to obtain a preliminary Return Merchandise Authorization (RMA). This RMA will remain valid for 14 days from the date of original order.

Returns Policy

Items for return or exchange must be unopened, and in the same condition in which they were sent. If your return is accepted, you'll receive a refund back to the credit card used on the original order minus a 5% processing fee. If you received free shipping on your order, we'll need to charge a $4.50 return fee. Product must be delivered to Checkout Software.com no later then 14 calendar days after the order was placed regardless of product ship date or time in transit.

We do have four exceptions:

  • Licensing orders (sometimes called open, volume, or electronic licensing) can't be returned.
  • Products that are installed, opened and/or registered cannot be returned.
  • Compatibility issues: Verify with the manufacturer of your computer and software you are buying to ensure that your computer meets the software's minimum/recommended requirements.
  • Products designated as "Not Legible for Return".

Also, because we can't guarantee anything until we inspect the returned item, we may refuse a return even if you were given a preliminary RMA. Please be sure you obtain tracking and insurance on your return, as we cannot be responsible for lost packages. All returns for any reason must be requested and returned to our facility within 14 days of the original order date.

Although we try to handle all returns and exchanges as soon as we can, they can take up to 3-7 business days to process.

Returns Procedure

Step 1: Email our customer service department to obtain a RMA number.

Step 2: After receiving your RMA # write it on four (4) sides of the box in large print.

Step 3: Include a copy of the original receipt along with your RMA request form.

Step 4: Mail your package (we recommend FedEx for tracking and signature) to:

Checkout Software.com RMA Dept
548 Market Street
Suite 31030
San Francisco
CA 94104

Cancelling Your Order

Because of our same day shipping commitment, most orders cannot be cancelled once placed. If you need to cancel an order, contact our customer service department for assistance with your request. Please do not refuse delivery of your shipment, as this will result in a $15 fee charged to the credit card on the original order.

Because the software industry is constantly changing, Checkout Software.com reserves the right to cancel any order due to a price error or stock availability. This is a rare case, however, if this is the case with your order you will be notified via email promptly.