Apple AppleCare Mac OS X Server Software Support - Alliance

Apple AppleCare Mac OS X Server Software Support - Alliance
  • Platform: Mac
  • Manufacturer: Apple
  • Type: Retail Boxed, Full Edition
  • MPN: D2653LL/D
  • Stock Code: 264334
  • More: AppleCare Mac OS X
  • Availability: Call For Availability
Our Price: $49,995.00

Related Products

Product Description

Mac OS X Server Software Support - Alliance covers an unlimited number of enterprise-level support incidents across multiple locations for four technical contacts in your organization and provides one-hour response for priority 1 (server down) issues, 24 x 7. This plan also includes an onsite review by an Apple technical support engineer and assigns a technical account manager to your organization.

Mac OS X Server Software Support delivers phone and email support for advanced server operation, migration and integration issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.

Depending on the program you select - Alliance, Preferred, or Select Support - product features can include unlimited support incidents, up to four designated customer support contacts, one hour response for priority 1 (server down) issues 24/7, an onsite technical review, and more. Whether your business deploys Mac OS X and Mac OS X Server network-wide or is migrating to Mac OS X, you'll find Mac OS X Server Software Support invaluable to your organization.

Each plan also includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources, online updates of the latest tools and software patches, and prompt email notification of Apple technical issues. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that is updated quarterly.

Mac OS X Server Software Support - Preferred covers an unlimited number of enterprise-level support incidents for two technical contacts from your organization, provides two-hour response for priority 1 (server down) issues 12 x 7, and assigns a technical account manager to your organization.

KEY FEATURES:

Coverage for most Apple client/server technologies

  • Current versions of Mac OS X and Mac OS X Server
  • Network configuration and administration including authentication services
  • Command-line system administration
  • Integration of Mac OS X into cross-platform environments
Access to the support you need
  • Technical account manager available
  • Priority handling of technical issues
  • Phone support 12 hours a day, 7 days a week
  • Response times for priority 1 issues from four hours to as fast as one hour(5)
  • Submission of support incidents by telephone, email, or web
  • Up to four designated technical contacts for your organization
  • Personalized support home page providing access to current issue status, activity reports, and other customer-specific files and information
  • Access to AppleCare Help Desk Tools via the web
AppleCare Help Desk Support
  • Coverage for most Apple software, including current versions of the following Apple consumer and professional applications: Aperture, Apple Remote Desktop, Final Cut Studio, iLife, iWork, Logic Express, Logic Studio, QuickTime Pro, and Shake.
  • AppleCare Help Desk Tools, such as:
    • Mac OS 9 and Mac OS X installation discs
    • Apple Service Diagnostics
    • AppleCare Technician Training
    • Quarterly updates
    • Access to AppleCare Help Desk Tools via the web

Specifications / System Requirements

Operating SystemMac OS X and Mac OS X Server
SupportMac OS X server, Mac OS 9 and Mac OS X, WebObjects, QuickTime Streaming Server, QuickTime Broadcaster and Apple Remote Desktop.

NOTE

Product information, specifications, and compatibility are for advisory purposes only, and is the buyers full responsibility to verify with the manufacturer prior to ordering.